Ba with Contact Center Exp

Good BA Experience with knowledge of Contact Center is mandatory - Experience in working directly with clients on Contact Center Analytics use cases - Contact Center Experience: Working knowledge in contact center operations/ products and business processes. - Conduct requirement gathering sessions with Line of Business and 'understand' IVR Requirements. -...

Role: Senior ETL Developer Location: Toronto, Canada (Candidate will be visiting the office 4 days per week) Senior ETL Developer (6+ years of capital markets exp).Project Description: We are seeking an ETL Developer with BA experience to join our stimulating and dynamic team. The ideal candidate wi

body {font-family: Arial, sans-serif;}Contact Center Operations DirectorUndisclosed seeks a seasoned executive to lead its Contact Center Operations team. As Contact Center Operations Director, you will drive strategic vision, leadership, and day-to-day management of the contact center operations. Your proven track record in managing in-house and BPO contact...

Job DescriptionGENERAL FUNCTIONThe Director, Contact Center Operations is responsible for developing and executing the overall strategy, leadership, and day-to-day management of MFSG’s contact center operations. This pivotal role requires a visionary leader with a proven track record in managing both in-house and BPO (Business Process Outsourcing) contact...

Job DescriptionGENERAL FUNCTIONThe Director, Contact Center Operations is responsible for developing and executing the overall strategy, leadership, and day-to-day management of MFSG’s contact center operations. This pivotal role requires a visionary leader with a proven track record in managing both in-house and BPO (Business Process Outsourcing) contact...

About Momentum Financial Services GroupMomentum Financial Services Group is a leading provider of financial services in North America. With a retail network of over 400 locations, we offer access to cash and related products that help our customers achieve their goals.As a visionary leader, you will develop and execute the overall strategy for our contact...

Momentum Financial Services Group is a leading provider of financial services in North America. Our company has a strong presence through our retail network of over 400 locations, offering access to cash and related products to help our customers achieve their goals.Job DescriptionKey ResponsibilitiesThe Director, Contact Center Operations will be...

Momentum Financial Services Group is committed to delivering exceptional customer experience through its contact center operations. As a key member of our team, the Contact Center Operations Manager will play a pivotal role in leading the development and execution of our overall strategy, leadership, and day-to-day management of our contact center...

About the Role:In this exciting position at Scotiabank, you will have the opportunity to work with cutting-edge Contact Center technologies to drive customer experience and innovation. As a Contact Center Technologies Specialist, you will be responsible for designing, implementing, and maintaining Contact Center solutions that meet the evolving needs of our...

Director, Contact Center OperationsMomentum Financial Services Group_new seeks an exceptional Director, Contact Center Operations to spearhead our customer-centric initiatives and drive business results.About the RoleDevelop and execute a strategic vision for our contact center operations, aligning with our overall business objectives.Optimize in-house and...

Contact Center Technologies Specialist Job DescriptionAs a Contact Center Technologies Specialist at Scotiabank, you will be responsible for managing, designing, supporting, deploying, and interconnecting various Contact Center technologies at an enterprise scale.Key Responsibilities:Provide 1st and 2nd level support for troubleshooting and resolution of...

Enterprise Architect RoleWe are seeking an experienced Enterprise Architect to lead the design and development of application systems across all technologies and platforms in the Contact Center Ecosystem.Key Responsibilities:Develop and implement strategic architecture plans to support business growth and optimization.Provide technical leadership and...

Who We Are   BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over...

About ScotiabankScotiabank is a leading bank in the Americas, committed to helping customers achieve success through various advice, products, and services.About the RoleThis role offers a unique opportunity to work with cutting-edge Contact Center technologies, driving innovation and excellence in customer service. As a Contact Center Infrastructure...

Momentum Financial Services Group_new is seeking an experienced Strategic Contact Center Director to lead our operations and drive business results. With over 15 years of proven track record in managing in-house and outsourced contact centers, this role requires a visionary leader who can develop and execute strategic plans to enhance customer satisfaction,...

**Key Responsibilities**: - Proper start-up and commissioning of projects assigned by the Project Manager or Project Engineer. - Maintain working as-built project drawings/documentation, archive project user files and perform warranty related service calls. - Coordinate with estimators and installation electricians to ensure projects are completed on time...

**Title: - Contact Center, Patch and Vulnerability QA** Skills and Responsibilities: Experience in Quality Assurance testing - manual and automation testing.? Must have worked with HP-ALM and JIRA.? Experience with Cyara or other IVR automation tools is preferred.? Experience in working in Banking and Financial domain.? Patch testing (MS, Linux,...

The Director, Contact Center Operations is a pivotal role at Momentum Financial Services Group_new. As a visionary leader, you will be responsible for developing and executing the overall strategy, leadership, and day-to-day management of our contact center operations.Key ResponsibilitiesLead the optimization of in-house and outsourced contact center...

**Description**: - Position at Zoocasa_ - We are one of the _first all-remote companies_ with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in Canada._ **Who is Zoocasa?** Zoocasa is an award-winning and passionate prop-tech platform obsessed with delivering exceptional consumer experiences in the real...

Requisition ID: 199253 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Is this role right for you? In this role you will**: - Attention to requirements for the execution of Moves, Adds and Changes (MACD’s) as well as enabling/modifying new or existing functionalities, and integrating with new...