Retail Operations Leader

4 weeks ago

Markham, Ontario, Canada Levi Strauss & Co Full time

Levi Strauss & Co. is seeking a dynamic and experienced Retail Operations Leader to oversee our multi-store environment.

This role demands a strategic thinker with a passion for driving operational excellence and fostering a high-performing team culture.

  • Lead and Inspire: As a people leader, you will elevate the capabilities of your team, enhance engagement, and establish a clear approach to talent management.
  • Results-Driven Execution: You are a self-starter with a bias for action, adept at delivering objectives in fast-paced, high-growth environments.
  • Collaborative Partner: You excel at managing diverse and complex teams within a matrixed environment. Your ability to partner internally and externally will be crucial to influence, collaborate, align, and execute projects that deliver tangible business benefits.
  • Market Savvy: You possess a deep understanding of consumer dynamics and the ability to translate market insights into compelling commercial opportunities.
  • Customer-Centric Focus: You are deeply attuned to customer needs, both internal and external, ensuring their satisfaction is paramount.
  • Real Estate Expertise: Your knowledge of the Canadian real estate landscape, including landlord and broker networks, as well as NSO requirements, will be invaluable.
  • Business Acumen: You have a proven track record of achieving business deliverables, including commercial KPIs, customer satisfaction metrics, staffing models, incentive plans, and marketing strategies.
  • Strategic Partnerships: You will build strong relationships with key stakeholders, particularly the Director of Omnichannel Operations, ensuring seamless collaboration and alignment on initiatives.
  • Team Development: You are passionate about coaching and developing a team of high performers, fostering their growth and success.
  • Operational Excellence: You possess strong analytical skills and attention to detail, enabling you to manage complex operations and drive end-to-end process improvements.
  • Financial Understanding: You have a solid grasp of financial drivers and their impact on business performance.
  • Collaborative Leadership: You are self-motivated, inspiring to others, and thrive in a collaborative working environment.
  • Stakeholder Engagement: You are comfortable interacting with senior management, gaining steering committee alignment on key initiatives.
  • Cross-Functional Collaboration: You effectively work with diverse teams and functions across the organization.
  • Technical Proficiency: You are proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

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