Current jobs related to Customer Experience Manager - Barrie, Ontario - Michaels

  • Customer Experience Manager

    3 weeks ago

    Barrie, Ontario, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are dedicated to creating exceptional customer experiences and inspiring a love of reading and learning.Job DescriptionThe Customer Operations Leader - Omni Experience is a key role in our retail team. This position is responsible for leading the execution of work that...

  • Customer Experience Manager

    1 month ago

    Barrie, Ontario, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionThe Customer Operations Leader - Omni Experience is a key role in our store operations team. This position is responsible for leading the execution of work that contributes...

  • Customer Experience Manager

    1 month ago

    Barrie, Ontario, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionThe Customer Operations Leader - Omni Experience is a key role in our store operations team. This position is responsible for leading the execution of work that contributes...

  • Customer Experience Manager

    2 weeks ago

    Barrie, Ontario, Canada beBee Professionals Full time

    Job Title: Client Relations CoordinatorJob Summary: beBee Professionals is seeking a Client Relations Coordinator to provide customer service and manage client relationships.Key Responsibilities:Provide customer service to clientsManage client relationships and ensure client needs are metDevelop and maintain strong relationships with...

  • Customer Experience Representative

    2 months ago

    Barrie, Ontario, Canada Napoleon Full time

    Job Summary:Napoleon is seeking a highly motivated and customer-focused Retail Sales Consultant to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key Responsibilities:Customer Service: Provide outstanding customer...

  • Customer Experience Representative

    2 months ago

    Barrie, Ontario, Canada Napoleon Full time

    Job Summary:Napoleon is seeking a highly motivated and customer-focused Retail Sales Consultant to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key Responsibilities:Customer Service: Provide outstanding customer...

  • Customer Experience Director

    2 months ago

    Barrie, Ontario, Canada Saje Natural Wellness Full time

    Job Description**About the Role**We are seeking a highly motivated and experienced Retail Business Leader to join our team at Saje Natural Wellness. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and leading a team of retail professionals to achieve business results.Key...

  • Customer Experience Director

    2 months ago

    Barrie, Ontario, Canada Saje Natural Wellness Full time

    Job Description**About the Role**We are seeking a highly motivated and experienced Retail Business Leader to join our team at Saje Natural Wellness. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and leading a team of retail professionals to achieve business results.Key...

  • Customer Experience Representative

    2 months ago

    Barrie, Ontario, Canada Napoleon Full time

    About the Role:We are seeking a highly motivated and customer-focused Retail Sales Consultant to join our team at Napoleon Home Comfort. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key Responsibilities:Customer Engagement: Work...

  • Customer Experience Representative

    2 months ago

    Barrie, Ontario, Canada Napoleon Full time

    About the Role:We are seeking a highly motivated and customer-focused Retail Sales Consultant to join our team at Napoleon Home Comfort. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key Responsibilities:Customer Engagement: Work...

  • Customer Experience Broker

    2 weeks ago

    Barrie, Ontario, Canada Orbit Insurance Services Full time

    Customer Service RoleAt Orbit Insurance Services, we value our employees and strive to create a work environment where they feel supported and included. As our Customer Service Broker in the Marine Program, you will be responsible for working with clients to maintain insurance coverage for watercraft products.Reporting to the Marine Program Assistant...

  • Customer Experience Associate

    2 weeks ago

    Barrie, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Experience Associate to join our team in Barrie.Job Summary:The Customer Experience Associate will be responsible for taking customer orders, preparing food items, and providing excellent customer service at our food counter.Key Responsibilities:Take customer orders efficiently and accurately.Prepare food items according to...

  • Customer Experience Representative

    1 day ago

    Barrie, Ontario, Canada Savers Full time

    About UsSavers is a purpose-driven company that champions reuse and inspires a future where secondhand is second nature.Our mission is to redirect billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing valuable funding for our nonprofit partners' community-based programs and services.Our CultureWe...

  • Customer Experience Associate, Barrie

    2 weeks ago

    Barrie, Ontario, Canada TD Bank Full time

    Job Description:At TD Bank, we are committed to delivering exceptional customer experiences. As a Customer Experience Associate, you will play a key role in building deep and long-lasting relationships with our customers.Key Responsibilities:Process financial transactions accurately and efficientlyUnderstand and determine customer needs to recommend...

  • Retail Sales Manager

    1 week ago

    Barrie, Ontario, Canada Ontario Corp Full time

    Retail Sales Manager Job DescriptionAt Ontario Corp, we are seeking a highly skilled Retail Sales Manager to lead our retail sales team. The successful candidate will be responsible for managing staff, assigning duties, and determining merchandise and services to be sold.Key Responsibilities:Manage staff and assign duties to ensure optimal performance and...

  • Seasonal Customer Experience Associate

    1 month ago

    Barrie, Ontario, Canada Indigo Books & Music Full time

    Job SummaryWe are seeking a Seasonal Customer Experience Representative to join our team at Indigo Books & Music. As a key member of our store team, you will be responsible for creating a warm and welcoming environment for our customers, providing exceptional customer service, and contributing to the overall success of our store.Key ResponsibilitiesSupport...

  • Seasonal Customer Experience Associate

    1 month ago

    Barrie, Ontario, Canada Indigo Books & Music Full time

    Job SummaryWe are seeking a Seasonal Customer Experience Representative to join our team at Indigo Books & Music. As a key member of our store team, you will be responsible for creating a warm and welcoming environment for our customers, providing exceptional customer service, and contributing to the overall success of our store.Key ResponsibilitiesSupport...

  • Seasonal Customer Experience Ambassador

    3 weeks ago

    Barrie, Ontario, Canada The Body Shop International Limited Full time

    About The Body ShopWe're a pioneering cruelty-free beauty brand, committed to generating positive economic, social, and environmental impact. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth.Your RoleAs a Seasonal...

  • Resident Services Manager

    2 weeks ago

    Barrie, Ontario, Canada Aspira Waterford Barrie Retirement Living Full time

    As a Resident Services Manager at Aspira Waterford Barrie Retirement Living, you will be responsible for delivering exceptional customer service to our residents, families, and team members. This role requires a compassionate and dedicated individual who is passionate about supporting seniors in living life with comfort, dignity, and respect.Key...

  • Service Advisor

    2 weeks ago

    Barrie, Ontario, Canada Barrie VW Full time

    Grow Your Career with Barrie VolkswagenWe are seeking a skilled Service Advisor to join our team at Barrie Volkswagen. As a Service Advisor, you will be responsible for providing exceptional customer service and sales for the Service Department.Key Responsibilities:Provide front-line customer service and sales for the Service DepartmentGreet customers on the...

Customer Experience Manager

2 months ago

Barrie, Ontario, Canada Michaels Full time
{"Job Title": "Customer Experience Manager", "Job Summary": "We are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a Customer Experience Manager, you will be responsible for delivering a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. You will lead the omnichannel processes, maintain store recovery standards, and deliver friendly customer service.

Responsibilities:

* Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
* Ensure all front-end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
* Plan and lead the execution of class and in-store events in accordance with Company programs
* Lead the omnichannel processes
* Manage and execute shrink and safety programs
* Assist with cash reconciliation and bank deposits
* Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
* Assist with the onboarding of new Team Members
* Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
* Serve as Manager on Duty (MOD)
* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
* Acknowledge customers, help locate the product and provide solutions
* Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
* Manage and execute the shrink and safety programs
* Cross-train in Custom Framing selling and production
* In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Preferred Knowledge/Skills/Abilities:

* Retail management experience preferred

Physical Requirements:

* Ability to remain standing for long periods of time
* Ability to move throughout the store
* Regular bending, lifting, carrying, reaching, and stretching
* Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Work Environment:

* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

To review a comprehensive list of benefits, please visit Michaels Benefits