Banquet & Beverage Team Lead
3 weeks ago
Job Summary
The Banquet & Beverage Supervisor is a key player on our hospitality team, directing staff in a way that is motivational and inspiring. You will help maintain our policies and procedures and provide knowledge, support and coaching. If you are dedicated to creating a memorable experience for our guests, we want to hear from you.
We Offer
- A full benefits package for full-time employees
- Retirement savings plan
- An exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities
Responsibilities
- Maintain regular contact with all necessary parties to ensure successful event execution
- Complete various tasks to ensure effective operations, including planning for adequate staff levels and managing payroll. Oversee scheduling to ensure staff meets expected business levels
- Conduct daily inspections for quality of the cleaning and maintenance of all areas and equipment ensuring adherence to regulations, standards and policies
- Monitor daily operations to ensure compliance with regulations and internal standards, policies and procedures. Review and make recommendations for changes or creation of policies or procedures as required
- Promote and model the highest level of customer service, ensuring that staff deliver a maximum level of service and customer satisfaction is achieved and maintained. Work quickly to resolve customer complaints
- Monitor daily operations to ensure compliance with regulations and internal standards, policies and procedures. Review and make recommendations for changes or creation of policies or procedures as required
- Supervise staff and manage the performance of individuals through ongoing coaching, feedback and development to motivate, engage and drive a high performing team
- Control all liquor, wine and beer inventories, purchasing and storage
- Plan, schedule, organize varied types of banquet functions from plated galas, buffets, corporate luncheons, group coffee breaks and business breakfasts etc.
- Plan, schedule and organize concessions and bar service for all events in the entertainment center
Requirements
- Minimum 2 to 3 years of experience in a leadership position within the food and beverage industry
- Banquet & beverage experience and product knowledge an asset
- Knowledge and experience working with the liquor license act
- Experience working in a unionized environment is an asset
- Possess exceptional customer relations and communication skills
- Proficient in Word and Excel coupled with good computer aptitude for scheduling and inventory systems
- Able to work flexible hours including overnight, weekend and holiday shifts
- Able to multi-task, prioritize and be well organized
About Us
We celebrate and empower our team members, who make it all possible. A career at our company means working with great people, being recognized for your unique contribution and career advancement opportunities across our locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment.
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