Banquet & Beverage Operations Manager
1 month ago
Job Summary
The Banquet & Beverage Supervisor is a key player on our hospitality team, directing staff in a way that is motivational and inspiring. You will help maintain our policies and procedures and provide knowledge, support and coaching. If you are dedicated to creating a memorable experience for our guests, we want to hear from you.
We Offer
- A full benefits package for full-time employees
- A retirement savings plan
- An exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities
Key Responsibilities
- Maintains regular contact with all necessary parties to ensure successful event execution
- Completes various tasks to ensure effective operations, including planning for adequate C.R.E.W. members levels and managing payroll. Oversees scheduling to ensure C.R.E.W. members meets expected business levels
- Conducts daily inspection for quality of the cleaning and maintenance of all areas and equipment ensuring adherence to regulations, standards and policies
- Monitors daily operations to ensure compliance with regulations and internal standards, policies and procedures. Reviews and makes recommendations for changes or creation of policies or procedures as required
- Promotes and models the highest level of customer service, ensuring that C.R.E.W. members deliver a maximum level of service and customer satisfaction is achieved and maintained. Works quickly to resolve customer complaints
- Supervises C.R.E.W. members and manages the performance of individuals through ongoing coaching, feedback and development to motivate, engage and drive a high performing team
- Control all Liquor, wine and beer inventories, purchasing and storage
- Plan, schedule, organize varied types of Banquet functions from Plated Galas, Buffets, Corporate luncheons, group Coffee breaks and business breakfasts etc.
- Plan, schedule and organize concessions and bar service for all events in the Entertainment center
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