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Front Desk Representative
2 months ago
We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Safeway Holdings (Alberta) Ltd. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities- Register arriving guests and assign rooms in a timely and efficient manner
- Resolve guest complaints and concerns in a professional and courteous manner
- Process group arrivals and departures, including room assignments and billing
- Take, cancel, and change room reservations as needed
- Provide information on hotel facilities and services, including dining options and local attractions
- Process guest departures, calculate charges, and receive payments
- Maintain an accurate inventory of vacancies, reservations, and room assignments
- Perform various clerical duties, including faxing, filing, and photocopying
- Answer telephone calls and relay messages to guests and staff
- Contact guests to deliver requested wake-up calls
- High school diploma or equivalent required
- Previous experience in a front desk or customer service role an asset
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and multitask
- Proficiency in Microsoft Office and hotel management software
- Dental plan
- Health care plan
- Vision care benefits
- Group insurance benefits
Our hotel is a dynamic and fast-paced environment, with a focus on providing exceptional service to our guests. As a Front Desk Agent, you will be working in a team-oriented environment, with opportunities for growth and development.