Conference and Events Manager – Steele Hotels

3 weeks ago

Labrador City, Canada Steele Hotels Full time

Event Planning and Management

The Conference and Events Manager at Steele Hotels is responsible for planning, organizing, and overseeing all events and conferences held at the hotel. This role ensures the successful execution of events by coordinating with clients, vendors, and hotel staff, while maintaining high standards of service and maximizing profitability.

Key Responsibilities:

  • Serve as the primary point of contact for clients, understanding their needs and expectations, and providing personalized service throughout the planning and execution phases.
  • Manage customer relationships through drafting proposals and contracts, responding to customer inquiries, as well as organizing arrangements as they relate to events, set-up and execute all events.
  • Coordinate all logistical aspects of events, including room setups, AV requirements, catering, and accommodations.
  • Communicate with clients to ensure details for events are accurate and complete on a timely basis. Exercises decision-making skills to ensure customer satisfaction and hotel profitability.
  • Develop and implement creative and innovative event designs and execution strategies to maximize hotel revenue and utilization.
  • Ensure events progress seamlessly by following established procedures, collaborating with other employees and ensuring accuracy.
  • Update software with event information and customer communication.
  • Detail, organize, and distribute Banquet Event Orders (BEO's) and all other pertinent information necessary.
  • Provide direction and information of meeting and/or catering logistics and coordinating room bookings to the Banquet Manager and Manager of Operations.
  • Complete administrative duties including organizing files, distribution, collects faxes, etc.
  • Listen and extend assistance to resolve conflicts such as price conflicts, menu descriptions, banquet facilities, seating charts.
  • Identify operational challenges with the client and determines how to best work with the employees and client to solve the challenges and/or develop alternative solutions.
  • Communicate all special needs/requests to the responsible employees to ensure completion of requirements.
  • Fully knowledgeable of the meeting/function space.
  • Ensure billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

Requirements:

  • Extensive experience in event planning in a multi-function facility.
  • Must have a strong understanding of food and menu creation.
  • Must have strong negotiation and closing skills.
  • Must have sales experience, including negotiation skills and the ability to upsell.
  • Must be customer service oriented.
  • Must have excellent communication and interpersonal skills.
  • Must be self-motivated, detail oriented, strong organizational skills and problem solving skills.
  • Strategic thinker with the capacity to handle complex situations and make informed decisions.
  • Bachelor's degree or diploma in hotel/hospitality management or event planning, Business Administration, or a related field an asset.

We offer competitive pay rates, flexible scheduling, and opportunities for career growth within our organization. If you have a passion for providing excellent customer service and enjoy working in a dynamic environment, we would love to hear from you. We are an equal opportunity employer and are committed to a work environment that supports, inspires, and respects all individuals, we welcome everyone to apply.

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