Conference and Events Manager – Steele Hotels

2 weeks ago

Labrador City, Canada Steele Hotels Full time

Job Summary

We are seeking a highly skilled Conference and Events Manager to join our team at Steele Hotels. The successful candidate will be responsible for planning, organizing, and overseeing all events and conferences held at our hotel.

Key Responsibilities

  • Coordinate with clients to understand their needs and expectations, and provide personalized service throughout the planning and execution phases.
  • Manage customer relationships through drafting proposals and contracts, responding to customer inquiries, and organizing arrangements as they relate to events.
  • Coordinate all logistical aspects of events, including room setups, AV requirements, catering, and accommodations.
  • Communicate with clients to ensure details for events are accurate and complete on a timely basis.
  • Develop and implement creative and innovative event designs and execution strategies to maximize hotel revenue and utilization.
  • Ensure events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
  • Update software with event information and customer communication.
  • Provide direction and information of meeting and/or catering logistics and coordinating room bookings to the Banquet Manager and Manager of Operations.
  • Complete administrative duties, including organizing files, distribution, collecting faxes, etc.
  • Listen and extend assistance to resolve conflicts such as price conflicts, menu descriptions, banquet facilities, seating charts.
  • Identify operational challenges with the client and determine how to best work with the employees and client to solve the challenges and/or develop alternative solutions.
  • Communicate all special needs/requests to the responsible employees to ensure completion of requirements.
  • Ensure billing accuracy and conduct bill reviews with the clients prior to processing the final bill.

Requirements

  • Extensive experience in event planning in a multi-function facility.
  • Strong understanding of food and menu creation.
  • Strong negotiation and closing skills.
  • Sales experience, including negotiation skills and the ability to upsell.
  • Customer service oriented.
  • Excellent communication and interpersonal skills.
  • Self-motivated, detail oriented, strong organizational skills, and problem-solving skills.
  • Strategic thinker with the capacity to handle complex situations and make informed decisions.
  • Bachelor's degree or diploma in hotel/hospitality management or event planning, Business Administration, or a related field an asset.

About Steele Hotels

We offer competitive pay rates, flexible scheduling, and opportunities for career growth within our organization. If you have a passion for providing excellent customer service and enjoy working in a dynamic environment, we would love to hear from you. We are an equal opportunity employer and are committed to a work environment that supports, inspires, and respects all individuals.

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