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Event Management Coordinator for Luxury Hotel Expansion

2 months ago

Labrador City, Canada Steele Hotels Full time

About Steele Hotels

We are a boutique hotel chain with a unique musical theme, located in the heart of North America's entertainment district.

Job Title: Event Management Coordinator

Job Summary:

We are seeking an experienced Event Management Coordinator to join our team. The successful candidate will be responsible for planning and executing events at our luxury hotel expansion, ensuring seamless execution and high standards of service.

Key Responsibilities:

  • Act as primary point of contact for clients, understanding their needs and expectations, and providing personalized service throughout the planning and execution phases.
  • Draft proposals and contracts, respond to customer inquiries, and organize arrangements related to events.
  • Coordinate all logistical aspects of events, including room setups, AV requirements, catering, and accommodations.
  • Communicate with clients to ensure event details are accurate and complete on a timely basis.
  • Exercise decision-making skills to ensure customer satisfaction and hotel profitability.
  • Develop and implement creative and innovative event designs and execution strategies to maximize hotel revenue and utilization.
  • Ensure events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
  • Update software with event information and customer communication.
  • Detail, organize, and distribute Banquet Event Orders (BEOs) and all other pertinent information necessary.
  • Provide direction and information on meeting and/or catering logistics and coordinating room bookings to the Banquet Manager and Manager of Operations.
  • Complete administrative duties, including organizing files, distribution, collecting faxes, etc.
  • Listen and extend assistance to resolve conflicts such as price conflicts, menu descriptions, banquet facilities, seating charts.
  • Identify operational challenges with the client and determine how to best work with employees and the client to solve the challenges and/or develop alternative solutions.
  • Communicate all special needs/requests to responsible employees to ensure completion of requirements.
  • Fully knowledgeable of the meeting/function space.
  • Ensure billing accuracy and conduct bill reviews with clients prior to processing the final bill.

Requirements:

  • Extensive experience in event planning in a multi-function facility.
  • A strong understanding of food and menu creation.
  • Strong negotiation and closing skills.
  • Sales experience, including negotiation skills and the ability to upsell.
  • Customer service oriented.
  • Excellent communication and interpersonal skills.
  • Self-motivated, detail-oriented, strong organizational skills, and problem-solving skills.
  • A strategic thinker with the capacity to handle complex situations and make informed decisions.
  • Bachelor's degree or diploma in hotel/hospitality management or event planning, Business Administration, or a related field is an asset.

Compensation:

$65,000 - $80,000 per year, depending on experience.