Customer Service Representative

2 weeks ago


Vaughan, Ontario, Canada KARU CONSULTING Full time

We are seeking a skilled Technical Support Specialist to join our team at Karu Consulting. In this role, you will be responsible for providing top-notch technical support to our clients.

About the Role

This is a permanent position with an estimated salary of $45,000 - $60,000 per year. As a Technical Support Specialist, you will work 30 hours per week and will be required to communicate effectively in English.

Job Description

The successful candidate will have experience working in a fast-paced environment, able to multitask, and possess excellent communication skills. They will also be organized, efficient, and able to work well under pressure.

Key Responsibilities:
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer systems and networks
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
Required Skills and Qualifications

To succeed in this role, you will require:

  • A high school diploma or equivalent education
  • 7 months to less than 1 year of experience in a related field
  • Excellent oral and written communication skills
  • Ability to multitask and work efficiently under pressure
  • Familiarity with computer systems and networks
Benefits

We offer a comprehensive benefits package that includes:

  • A competitive salary
  • Ongoing training and development opportunities
  • A supportive and collaborative work environment
Why Work with Us?

Karu Consulting is a dynamic and growing company that values innovation, creativity, and customer satisfaction. We are committed to delivering exceptional results and making a positive impact in our community.



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