Account Manager
1 month ago
The Client Services Liaison will serve as the primary point of contact for internal BGIS procedures, ensuring they meet client service level agreements and KPIs. This role will also represent the company in day-to-day interactions with clients, including proposal development and delivery.
Key Responsibilities
• Act as the primary liaison for delivering proposals to potential clients and overseeing quote threshold and estimate approvals.
• Schedule and manage quarterly business reviews (QBR) with internal client teams, focusing on meeting service level agreements (SLA).
• Take ownership of special projects, including client presentations, and gain internal and external approvals when necessary.
• Collaborate with clients and the BGIS Regional Operations Management (ROM) Team to handle issues and escalations efficiently.
• Manage client systems updates to ensure full reporting capability.
• Work with internal Operational Leaders to ensure client KPIs are met and that Technical Services exceed client expectations.
• Coordinate with the Remote Command Centre (RCC) Team to confirm they are well-versed in client requirements and activities.
• Coordinate preventative maintenance and work orders (PM WO) for distribution and changes.
Requirements
• University Degree, College Diploma, or 5-10 years of equivalent work experience in a similar environment.
• Industry experience in HVAC, Electrical, Service Management, Customer Advocacy, and Sales or Sales Administration and Management.
• Proficiency in Systems, both Client and Technical Services operating platforms.
• Data collection and reporting experience.
• Technical and financial business acumen for proposal and report development.
• Demonstration experience developing and confidently presenting to clients.
• Superior skills in MS Office, with a focus on Excel and PowerPoint.
• Strong communications skills, both written and verbal.
• Negotiation skills.
• Limited travel required based on client footprint and needs.
About BGIS
At BGIS, we believe that diversity and inclusion is a key business driver. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retaining individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success.
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