Technical Support Professional

2 weeks ago


Halifax, Nova Scotia, Canada NTT DATA Services Full time
Job Summary

We are seeking a Technical Support Professional to join our team at NTT DATA Services. This role involves providing exceptional technical support to healthcare customers, ensuring seamless resolution of clinical application issues.

About Us

NTT DATA is a global leader in business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With diverse experts in over 50 countries, we offer a comprehensive benefits package that includes competitive pay and opportunities for growth and development.

Responsibilities
  • Incident Resolution: Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various applications, including Epic, Cerner, McKesson, and Meditech.
  • Shift Flexibility: Be available to work flexible shifts, including nights, weekends, and holidays, with scheduled breaks.
  • Communication Skills: Demonstrate effective communication and interpersonal skills to fully understand caller needs and provide timely resolutions.
Requirements
  • Call Center Experience: Minimum 1 year of call center experience or equivalent combination of education and technical troubleshooting experience.
  • Technical Skills: Proficient typing and English language skills, strong listening capabilities, and ability to work optimally in a fast-paced environment.
Salary and Benefits

We offer a competitive salary of $55,000 - $65,000 per annum, depending on experience, plus a comprehensive benefits package that includes health insurance, retirement savings, and paid time off.



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