Sales Quality Specialist

5 days ago


Halifax, Nova Scotia, Canada Newfold Digital Full time
About the Role

We are seeking a highly skilled Sales Quality Specialist to join our team at Newfold Digital. As a Sales Quality Specialist, you will play a vital role in ensuring the quality and effectiveness of our sales interactions.

Key Responsibilities
  • Evaluate Sales Interactions: Assess sales interactions to ensure compliance with our sales consultation process and company policies.
  • Provide Feedback: Offer detailed feedback to agents, focusing on areas for improvement and best practices.
  • Monitor Compliance: Identify and address compliance issues related to key company policies.
  • Enhance Team Performance: Highlight opportunities for leaders to enhance team performance.
  • Monitor Behavior Trends: Monitor agent and team behavior trends to spot areas for growth and improvement.
  • Document and Escalate Issues: Document and escalate agent behavior issues to leadership when necessary.
  • Coordinate Calibrations: Coordinate calibrations with peers and leadership to align on sales processes and coaching methods.
  • Stay Up-to-Date: Keep up to date with sales processes, systems, products, policies, and general knowledge through training sessions and resource review.
Requirements
  • Previous Experience: Previous experience in a sales or sales quality position is essential.
  • Understanding of Sales Performance: Clear understanding of the key behaviors that drive sales performance.
  • Communication Skills: Strong verbal and written communication skills with a diplomatic approach.
  • Organizational Skills: Excellent organizational, detail-oriented, and time management capabilities.
  • Feedback Skills: Demonstrated ability to provide effective feedback.
  • Adaptability: Quick learner with the ability to adapt to change swiftly.
Why Join Us
  • Varied Work Environment: Varied work environment options including work-from-home, hybrid, or office-based settings.
  • Work-Life Balance: Emphasis on work-life balance to ensure well-rounded living.
  • Diversity and Inclusion: Commitment to diversity and inclusion creating a culture of belonging and celebration of differences.
  • Comprehensive Benefits: Comprehensive benefits including Health Insurance, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and more.


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