Emergency Medical Call Taker

5 days ago


Kamloops, British Columbia, Canada BCEHS Full time

Job Summary

The Emergency Medical Call Taker is the first point of contact for emergency medical situations, providing critical support to the public via telephone. This role requires exceptional customer service skills, the ability to remain calm in high-pressure situations, and effective communication with dispatch teams, paramedics, and hospitals.

Key Responsibilities

  • Provide exceptional customer service while managing stressful situations
  • Prioritize tasks, problem-solve, and communicate effectively
  • Take a leadership role in building relationships with team members and callers
  • Seek win-win solutions and maintain professionalism in conflict situations

Requirements

  • Grade 12 or equivalent
  • Valid certificates in Standard First Aid and CPR Level C
  • 2+ years' experience in customer service
  • Experience in a call centre is an asset
  • Fluent spoken and written English

Additional Skills and Knowledge

  • Awareness of and commitment to reconciliation and Indigenous Cultural Safety
  • Knowledge of social, economic, and historical realities impacting Indigenous communities

Assessment Process

  • CritiCall Online Simulation
  • Listening and Data Entry Test
  • CritiCall Personality Screening Test

What We Offer

  • Comprehensive benefits package
  • Generous vacation entitlement
  • Access to professional development opportunities
  • Psychological health and safety programs


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