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Emergency Medical Call Taker

2 months ago

Kamloops, British Columbia, Canada BCEHS Full time

About the Role

The Emergency Medical Call Taker is the first point of contact in 911 calls directed to ambulance services. Working in a call-centre environment, this role provides support to the public via telephone in emergency medical situations. Gathering and sharing vital information, the Emergency Medical Call Taker is the liaison between the caller, dispatch team, paramedic crews, and hospitals.

Key Responsibilities

  • Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment.
  • Quickly prioritize multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly.
  • Take a leadership role while actively building relationships with team members and callers.
  • Actively seek win-win solutions, at all times, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion.

Requirements

  • Completion of Grade 12 or equivalent.
  • Valid certificates in Standard First Aid and CPR Level C (must be obtained before the start of EMCT Training).
  • 2+ years' experience in customer service.
  • Experience in a call centre is an asset.
  • Fluent spoken and written English.

What We Offer

  • Every PHSA employee enables the best possible patient care for our patients and their families.
  • Join one of BC's largest employers with province-wide programs, services, and operations.
  • Access to professional development opportunities through our in-house training programs.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Generous vacation entitlement.
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts.