Full Time Irreg Emergency Medical Call Taker

4 days ago

Kamloops, British Columbia, Canada BC Emergency Health Services Full time
**Emergency Medical Call Taker (EMCT) Job Description** A calm and decisive individual with a keen interest in health care is required to provide support to the public via telephone in emergency medical situations, gathering and sharing vital information, and liaising between the caller, dispatch team, paramedic crews, and hospitals.

Job Title: Emergency Medical Call Taker (EMCT)

Company: BC Emergency Health Services

The role of Emergency Medical Call Taker (EMCT) is the first point of contact in 911 calls that are directed to ambulance services. Working in a call-centre environment, the EMCT provides support to the public via telephone in cases of emergency medical situations.

  • Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
  • Quickly prioritize multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly
  • Take a leadership role while actively building relationships with team members and callers
  • Actively seek win-win solutions, at all times, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

Requirements:

  • Completion of Grade 12 or equivalent
  • Valid certificates in Standard First Aid and CPR Level C (must be obtained before the start of EMCT Training)
  • 2+ years' experience in customer service
  • Experience in a call centre is an asset
  • Fluent spoken and written English
  • Minimum typing speed of 30WPM (net)

Additional Skills & Knowledge:

  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act

Selection Process:

  1. Shortlisted candidates will be invited to complete an online CritiCall assessment
  2. Successful candidates will then be asked to complete a pre-screening personality assessment
  3. Applicants who are shortlisted from these tests will be contacted to come into the centre to complete an observation shift
  4. As a final step, you will be invited to a behavioural based interview

About BC Emergency Health Services:

BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services. BCEHS is part of the Provincial Health Services Authority (PHSA).

About PHSA:

PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

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