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Medical Emergency Response Specialist
2 months ago
The Emergency Medical Call Taker (EMCT) is the first point of contact in emergency medical situations, providing critical support to the public via telephone. Working in a call-centre environment, the EMCT gathers and shares vital information, serving as a liaison between the caller, dispatch team, paramedic crews, and hospitals.
Key Responsibilities- Provide exceptional customer service while remaining calm and focused in high-pressure situations, adapting quickly to dynamic environments.
- Prioritize multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly.
- Take a leadership role, actively building relationships with team members and callers.
- Seek win-win solutions, maintaining professionalism in cases of healthy conflict and supporting differences of opinion.
- Completion of Grade 12 or equivalent.
- Valid certificates in Standard First Aid and CPR Level C (must be obtained before the start of EMCT Training).
- 2+ years' experience in customer service.
- Experience in a call centre is an asset.
- Fluent spoken and written English.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action, In Plain Site Report, BC's Declaration on the Rights of Indigenous Peoples Act, and other related reports.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada.
- CritiCall Online Simulation.
- Listening and Data Entry Test.
- CritiCall Personality Screening Test.
BCEHS is a leading healthcare organization, providing critical services to British Columbians. As a PHSA employee, you will be part of a team that enables the best possible patient care. We offer a comprehensive benefits package, including a municipal pension plan, psychological health & safety programs, and holistic wellness resources.
