Hotel Service Coordinator
1 day ago
We are seeking a highly skilled and detail-oriented individual to join our team as a Hotel Service Coordinator at Mamma's Inn. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Assist guests with special needs and provide personalized support to ensure their comfort and satisfaction.
- Serve food and beverages to guests in a timely and efficient manner.
- Register arriving guests and assign rooms, ensuring a smooth and seamless check-in process.
- Receive and deliver items and messages for guests, maintaining confidentiality and discretion.
- Provide, arrange for, or refer guests to valet parking services, ensuring their vehicles are safe and secure.
- Plan and coordinate social events and guest programs, creating a warm and welcoming atmosphere.
- Handle luggage for hotel guests, ensuring it is delivered to their rooms promptly and efficiently.
- Escort incoming guests to their rooms, providing a warm and personalized welcome.
- Attend to guests' requests for extra supplies or other items, demonstrating a commitment to exceptional service.
- Consult with clients to determine their needs, preferences, safety requirements, and purpose of space, ensuring a tailored and personalized experience.
- Attention to detail and ability to multitask in a fast-paced environment.
- Combination of sitting, standing, and walking, with the ability to lift and move objects as needed.
- Efficient interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Reliability, with a strong commitment to meeting deadlines and delivering results.
- Team player, with the ability to work collaboratively with others to achieve common goals.
- Client focus, with a passion for delivering exceptional service and exceeding guest expectations.
- Positive attitude, with a strong commitment to maintaining a warm and welcoming atmosphere.
- Versatility, with the ability to adapt to changing situations and priorities.
Mamma's Inn is a dynamic and fast-paced work environment, with a strong focus on delivering exceptional service and exceeding guest expectations. As a Hotel Service Coordinator, you will be working in a hotel setting, with a variety of tasks and responsibilities that require attention to detail, efficiency, and a commitment to exceptional service.
What We OfferWe offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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