Electricity Operations Coordinator

2 weeks ago

Vegreville, Canada ATCO Full time
About the Role

We are seeking a highly skilled and detail-oriented individual to join our team as an Electricity Operations Coordinator in Vegreville, AB. In this role, you will be responsible for performing daily functions required in the operation of the Central Work Desk.


Key Responsibilities:

  • Respond to all work requests, referrals, and restoration from Call Centers and direct customer inquiries via telephone, fax, radio, and email.
  • Monitor and close work requests and produce work completion reports.
  • Provide general administrative and clerical support such as filing, photocopying, faxing, sorting mail, and data entry.
  • Operate and utilize Work Force Management System (WFMS) and Outage Management System (OMS) to dispatch work requests, monitor progress, manage expectations, and ensure completion.
  • Other duties as assigned.
Requirements

  • High School Diploma or GED is required.
  • A minimum of 1-2 years of experience in a related role.
  • Proficient with Microsoft Office Suite: Teams, Outlook, SharePoint, Databases, Word, and Excel.
  • Strong Interpersonal and communication skills (both written and oral).
  • Excellent Customer service skills.
  • Previous or current work experience with Data Entry.
  • Previous or current work experience operating a computer and maintaining telephone conversations simultaneously.
  • Organizational and Time management skills, self-motivated, and exercise good decision-making skills.
Why Join ATCO Electric?

At ATCO Electric, we are committed to providing extraordinary service to our customers. We value collaboration, innovation, and dedication to achieving results.

What You'll Receive

In return for your hard work and dedication, you can expect a competitive salary starting at $45,000-$60,000 per year, depending on your level of experience. Additionally, you will have access to a comprehensive benefits package, including paid vacation time, onsite training opportunities, and more.

We are proud to offer a supportive team environment with opportunities for professional growth and skill development. Our company culture is based on caring, integrity, agility, collaboration, and striving for excellence.

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