Pension Administration Specialist
6 days ago
At WTW, we're committed to delivering exceptional service to our clients. As a Pension Administration Specialist, you'll play a critical role in ensuring the smooth operation of our pension administration services.
Key Responsibilities- Customer Service: Respond promptly and professionally to customer inquiries and complaints, ensuring that all issues are resolved efficiently and effectively.
- Case Management: Research and resolve participant questions and plan issues, maintaining accurate and complete case notes.
- Team Collaboration: Work closely with other customer service representatives and client representatives to ensure seamless communication and issue resolution.
- Special Projects: Participate in special projects as needed, demonstrating flexibility and a willingness to adapt to changing priorities.
- Communication: Communicate proactively with customers, team members, and stakeholders to ensure that all parties are informed and up-to-date on relevant information.
- Excellent Communication Skills: Possess excellent verbal and written communication skills, with a strong focus on customer service.
- Mathematical and Technical Skills: Demonstrate strong mathematical and technical skills, with proficiency in Microsoft Windows and Microsoft Office (specifically Excel, Word, and Access).
- Pension Administration Knowledge: Possess a working knowledge of defined benefit pension plans and a strong understanding of pension administration principles.
- Customer Service Experience: Have 1-2 years of experience in a customer service setting, with a proven track record of delivering exceptional service.
- Language Skills: Be proficient in English and French, both written and oral.
- Attention to Detail: Demonstrate strong attention to detail and the ability to understand and follow oral and written instructions.
- Teamwork: Possess the ability to successfully work in a team environment, with a positive and cooperative attitude.
As a Pension Administration Specialist at WTW, you'll have the opportunity to work with a talented team of professionals, delivering exceptional service to our clients. We offer a dynamic and supportive work environment, with opportunities for growth and development.
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