Cloudflare Network Security Specialist
2 weeks ago
Cloudflare is seeking a highly skilled Network Security Engineer to join our team and support our largest and most technically sophisticated customers in resolving technical problems, threats or attacks on their infrastructure at OSI Layers 3, 4, and 7. This will span the range of Cloudflare products from Magic Transit Infrastructure Protection, Argo Smart Routing, DDoS mitigation and Network Firewall, to using the Web Application firewall (WAF), Spectrum and Rate Limiting to help customers.
Key Responsibilities- Communicate with customers via chat, email, and phone to provide technical support and guidance on network security best practices.
- DDoS mitigation for OSI layers 3,4, & 7: advise customers on how to filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blocklisting, allowlisting, and rate limiting.
- Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation when applicable.
- Collaborate with Engineering and Product teams to improve products and tools.
- Fluent English speaker is a requirement.
- Minimum 3 years working within a Technical Support team solving various technical issues.
- Self-driven and capable of learning new technologies / systems / features with little guidance.
- Fundamental understanding how the Internet works (OSI Model).
- Advanced understanding of internet protocols like TCP and UDP.
- Computer Networking fundamentals, experience with iptables and looking glass.
- Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels.
- Packet capture analysis.
- Experience in command line and tools, including curl, dig, traceroute, openssl, git.
- Experience in a web development and / or hosting environment such as installing and configuring web servers like Apache, Nginx, Caddy and IIS.
- Experience in working as part of a team in a customer-facing role.
Cloudflare provides a dynamic and supportive work environment, with opportunities for growth and professional development. We offer a competitive salary and benefits package, as well as a comprehensive training program to help you succeed in your role.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about network security and customer support, and have the skills and experience required for this role, we encourage you to apply.
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