Technical Support Specialist

5 days ago


Burlington, Canada ML6 Search + Talent Advisory Full time
Opportunity Overview

We are seeking an IT Help Desk Analyst to join our team in Burlington, a leading manufacturing company. This role involves providing Level I & II support to end-users by addressing and resolving IT-related issues.

Key Responsibilities:
  • Offer expert technical assistance for various queries and issues concerning computer systems, software, and hardware.
  • Respond to user concerns through multiple channels, including in-person interactions, phone calls, and remote tools.
  • Determine and implement effective solutions to address identified issues in the manufacturing and warehouse floor environments.
  • Develop and write comprehensive training manuals to educate computer users within the organization.
  • Manage and respond to email messages from end users seeking technical assistance.
  • Resolve technical issues related to Local Area Networks (LAN), Wide Area Networks (WAN), VPN, and other systems.
  • Manage user profiles in Linux, QAD, Freedom, and Windows, ensuring accurate and up-to-date information for optimal system functionality.
  • Supervise and manage Telecommunications systems, encompassing landline phones, mobile devices, and internet connectivity.
  • Provide comprehensive infrastructure support for upcoming ERP system projects across the company.
Requirements:
  • 3-5 years of experience in a comparable role, specifically as a Helpdesk Analyst/End-user Support professional.
  • Post-Secondary education in a related discipline preferred.
  • Demonstrated proficiency in Microsoft applications, such as MS Office, Project, Visio, SQL, M365, O365, and SAP ERP.
  • Proven expertise in troubleshooting computer hardware, software, and printers, displaying a comprehensive understanding of technical problem resolution.
  • Foundational skills in Linux/Unix, contributing to a well-rounded technical skill set.
  • Proficient in PowerShell and scripting across various languages.
  • Adept at prioritization, ensuring effective time management and focus on key tasks to achieve optimal results.
  • A strong sense of urgency, consistently delivering prompt and effective solutions in dynamic work environments.
  • Exceptional communication skills facilitating seamless collaboration and communication in diverse professional settings.
  • Bilingual proficiency in Spanish considered an asset.

Estimated salary: $60,000 - $80,000 per year, depending on experience and qualifications.



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