Technical Support

2 months ago

Burlington, Canada WeatherTech Canada Full time

**Position Summary**

The Tech Support Specialist is responsible for the maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Service Desk. The incumbent is also responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment.

**Key Responsibilities**

Under the supervision of the I.T. Manager, the duties and responsibilities of the Tech Support Specialist include, but are not limited to, the following:

- Provide service desk support and resolve problems to the end user’s satisfaction.
- Ensure requests (within scope of position) are updated, resolution documented and resolved/closed.
- Modify configurations, utilities, software default settings, etc.
- Document internal procedures as needed.
- Assist with onboarding of new user Credentials as assigned through I.T. department.
- Image, test and configure new workstations, peripheral equipment and software.
- Maintain inventory of all IT equipment, software and software licenses.
- Manage PC setup and deployment for new employees using standard hardware, images and software.
- Assign users and computers to proper groups in Active Directory.
- Perform timely workstation hardware and software upgrades as required.
- Other duties as assigned.

**Requirements**:

- Completion of a post-secondary degree or diploma in computer science or a related discipline.
- Minimum 1 - 3 years in a related role.
- Knowledge of operating systems, current equipment and technologies in use; MS Server 2016 & 2019, MS Azure, Active Directory, etc.
- Strong multi-tasking and prioritizing skills, with the ability to complete tasks within assigned timelines.
- Working knowledge of MS software; Word, Excel, Teams
- Strong analytical and problem solving skills.
- Knowledge of various networking concepts (TCP/IP, Microsoft Windows Environment, DNS, etc.);
- Implementing security software and tools to ensure maximum security from outside threats.
- Excellent attention to detail.
- Strong communication skills (both oral and written), and
- Ability to work independently and in collaboration with a team.

**Nice to have skills**
- Experience with Dell PowerEdge VRTX server
- Experience with AS400 (IBM I Power 9)
- Experience with Mitel PBX and associated software (MiContact Centre, Micollab SIP phone)
- TrustedLink for Windows (EDI)

Pay: $45,000.00-$55,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Work Location: In person

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