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Customer Service Representative

2 months ago

Halifax, Nova Scotia, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and bilingual Customer Service Representative to join our Scotiabank Contact Centre team. As a key member of our team, you will be responsible for providing exceptional customer service to our Canadian Banking customers, utilizing your knowledge of our products and services to resolve customer inquiries and concerns.

Key Responsibilities
  • Provide personalized customer service to Canadian Banking customers via phone, ensuring a positive and satisfying experience.
  • Utilize your knowledge of Scotiabank products and services to offer valuable advice and solutions to customers.
  • Identify customer banking needs and provide customized solutions using accessible resources and navigating multiple systems.
  • Respond to customer complaints and walk customers through basic troubleshooting or setup processes.
Requirements
  • Fluency in both English and French.
  • Passion for customer service and experience in customer-focused roles.
  • Self-directed and performance-oriented approach to resolving customer inquiries.
  • Ability to multitask and navigate multiple internal platforms while dealing with customers.
  • High school diploma or recognized equivalent.
What We Offer
  • A comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership, and Group RSPs.
  • Employee banking privileges, wellness programs, and employee discount programs.
  • Opportunities for long-term savings, including employee share programs and RRSPs.
  • Access to thousands of internal learning courses and the Global Tuition Program.
About Scotiabank

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future." We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services. We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.