Customer Service Supervisor

3 weeks ago


Calgary, Alberta, Canada Pro Tax Block Corp. Full time

Job Title: Customer Service Supervisor

Job Summary:

We are seeking a Customer Service Supervisor to join our team at Pro Tax Block Corp. The successful candidate will be responsible for leading a team of customer service representatives, ensuring excellent customer service delivery, and maintaining the operation of computer systems and equipment.

Key Responsibilities:

  • Lead a team of customer service representatives to ensure excellent customer service delivery
  • Maintain the operation of computer systems, equipment, and machinery
  • Arrange repair work to ensure business continuity
  • Conduct performance reviews and provide feedback to team members

Requirements:

  • 1 year to less than 2 years of experience in customer service or a related field
  • Permanent employment
  • English language proficiency
  • 32 hours per week

Work Conditions and Physical Capabilities:

  • Fast-paced environment
  • Attention to detail


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