Customer Service Supervisor

3 weeks ago

Calgary, Alberta, Canada City Fish Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at City Fish. As a Customer Service Supervisor, you will be responsible for providing exceptional customer service, leading a team of sales associates, and ensuring a positive shopping experience for our customers.

Key Responsibilities:
  • Lead and manage a team of sales associates to achieve sales goals and provide excellent customer service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze sales data to identify trends and opportunities for growth.
  • Collaborate with other departments to ensure seamless execution of sales and customer service initiatives.
  • Provide coaching and training to sales associates to improve their skills and performance.
Requirements:
  • 1-2 years of experience in a retail or customer service role.
  • Proven track record of achieving sales goals and providing excellent customer service.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent required.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A comprehensive training program to help you succeed in your role.

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