Customer Service Supervisor

3 weeks ago


Calgary, Alberta, Canada Rocky Mountain Scenic Tours Ltd Full time

Job Title: Customer Service Supervisor

Job Summary: We are seeking a Customer Service Supervisor to join our team at Rocky Mountain Scenic Tours Ltd. The successful candidate will be responsible for supervising a team of customer service representatives, ensuring excellent customer service, and resolving customer complaints in a timely and professional manner.

Key Responsibilities:

  • Supervise a team of customer service representatives to ensure excellent customer service and resolve customer complaints in a timely and professional manner.
  • Co-ordinate, assign, and review work to ensure efficient and effective customer service delivery.
  • Perform same duties as workers supervised to maintain a deep understanding of customer service operations.

Requirements:

  • 1 year to less than 2 years of experience in customer service or a related field.
  • Permanent employment with 30 to 40 hours per week.
  • English language proficiency.


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