Customer Service Supervisor

3 weeks ago


Calgary, Alberta, Canada Rocky Mountain Scenic Tours Ltd Full time
Job Title: Customer Service Representative Supervisor

We are seeking a highly organized and reliable Customer Service Representative Supervisor to join our team at Rocky Mountain Scenic Tours Ltd.

Key Responsibilities:
  • Supervise and coordinate the work of customer service representatives
  • Assign and review tasks to ensure efficient service delivery
  • Develop and implement processes to improve customer satisfaction and experience
  • Collaborate with the team to achieve sales and customer service goals
  • Provide coaching and training to customer service representatives to enhance their skills and knowledge
Requirements:
  • 1 year to less than 2 years of experience in customer service or a related field
  • Permanent employment with 30 to 40 hours per week
  • Fluency in English
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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