Customer Service Supervisor

1 month ago


Calgary, Alberta, Canada Onesky Logistics Inc Full time
Job Title: Customer Service Supervisor

At Onesky Logistics Inc, we are seeking a highly skilled Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Lead a team of customer service representatives to ensure that customer inquiries are resolved in a timely and professional manner.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure that customer needs are met and exceeded.
  • Conduct performance reviews and provide coaching and development opportunities to team members.
  • Maintain accurate records of customer interactions and resolve any issues that may arise.
Requirements:
  • 1 year to less than 2 years of experience in a customer service role.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • High school diploma or equivalent required.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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