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Senior Director of Customer Delivery
2 months ago
Job Title: Senior Director of Customer Delivery
About the Role:
We are seeking a highly experienced Senior Director of Customer Delivery to join our team at Genoa Design International. As a key member of our leadership team, you will be responsible for steering our Customer Account Management strategies and ensuring we remain at the forefront of delivering high-quality and profitable services.
Key Responsibilities:
- Lead successful portfolio delivery and ensure business unit profitability through high-quality, profitable performance across all programs and projects.
- Proactively manage portfolio-level risks and opportunities.
- Develop and monitor key performance indicators to drive customer performance, utilizing data-analytics for informed decision-making.
- Nurture collaboration between project and finance teams for reliable project forecasting.
- Support market development and strategic planning by collaborating with Marketing, Business, and Product development teams.
- Lead business development activities within Program Portfolios.
- Provide active leadership and coaching to Program/Project Management teams, empowering them to achieve objectives aligned with customer strategies.
- Develop the project leadership team to enhance management experience.
- Provide oversight and guidance to leverage team expertise for service delivery enhancement.
- Promote operational excellence and prepare for sustainable growth by supporting the development and integration of new products & services, fostering a culture of continuous improvement, and identifying opportunities to leverage strengths and address challenges for enhanced customer delivery.
Requirements:
- 10+ years Project management experience; ideally in a design, construction, or manufacturing environment.
- Project Management Professional (PMP) Certification.
- Bachelor's degree (B. Eng, B. Tech, or equivalent).
- Demonstrated ability to manage large, complex projects on time and within budget.
- Experience leading or supporting business development activities.
- Demonstrated experience building and maintaining client relationships that foster customer loyalty and satisfaction.
- Knowledge of and experience in developing and reporting on key performance indicators
What We Offer:
- Attractive compensation package.
- RRSP matching program and comprehensive group insurance plan and EFAP program.
- Vacation and discretionary days.
- A flexible work schedule.
- Modern, yet comfortable office space, with engaging team building activities.
- Rewards and recognition for a job well done.
- An employee wellness program to spend on whatever makes you happy.
- A minimum of 8 volunteer hours each year to support causes that matter to you and community engagement opportunities.
- An outstanding commitment to training, development, career growth & opportunities.
