Senior Director of Customer Delivery

2 months ago

Newfoundland and Labrador, Canada Meridia Recruitment Solutions Full time

Job Title: Senior Director of Customer Delivery

Job Summary:

We are seeking a highly experienced Senior Director of Customer Delivery to lead our customer account management strategies and ensure the delivery of high-quality and profitable services. As a key member of our team, you will be responsible for steering existing customer account management strategies, fostering an environment of continuous improvement, and empowering us to refine our customer strategies annually.

Key Responsibilities:

  • Lead successful portfolio delivery and ensure business unit profitability through high-quality, profitable performance across all programs and projects.
  • Proactively manage portfolio-level risks and opportunities.
  • Develop and monitor key performance indicators to drive customer performance, utilizing data-analytics for informed decision-making.
  • Nurture collaboration between project and finance teams for reliable project forecasting.
  • Support market development and strategic planning by collaborating with Marketing, Business, and Product development teams.
  • Lead business development activities within Program Portfolios.
  • Provide active leadership and coaching to Program/Project Management teams, empowering them to achieve objectives aligned with customer strategies.
  • Develop the project leadership team to enhance management experience.
  • Provide oversight and guidance to leverage team expertise for service delivery enhancement.
  • Promote operational excellence and prepare for sustainable growth by supporting the development and integration of new products & services, fostering a culture of continuous improvement, and identifying opportunities to leverage strengths and address challenges for enhanced customer delivery.

Desired Skills and Qualifications:

  • 10+ years Project management experience; ideally in a design, construction, or manufacturing environment.
  • Project Management Professional (PMP) Certification.
  • Bachelor's degree (B. Eng, B. Tech, or equivalent).
  • Demonstrated ability to manage large, complex projects on time and within budget.
  • Experience leading or supporting business development activities.
  • Demonstrated experience building and maintaining client relationships that foster customer loyalty and satisfaction.
  • Knowledge of and experience in developing and reporting on key performance indicators

What We Offer:

  • Attractive compensation package.
  • RRSP matching program and comprehensive group insurance plan and EFAP program.
  • Vacation and discretionary days.
  • A flexible work schedule.
  • Modern, yet comfortable office space, with engaging team building activities.
  • Rewards and recognition for a job well done.
  • An employee wellness program to spend on whatever makes you happy.
  • A minimum of 8 volunteer hours each year to support causes that matter to you and community engagement opportunities.
  • An outstanding commitment to training, development, career growth & opportunities.

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