EIA Support Specialist

5 days ago

Winnipeg, Manitoba, Canada CAHRD Centre for Aboriginal Human Resource Development Inc Full time

Job Summary

The EIA Support Specialist plays a pivotal role in assisting students on EIA to access supports and approvals for educational programming. This role is crucial for addressing student requirements related to EIA in a manner that is both effective and efficient.

Key Responsibilities

  • Provide high-level support services to students, staff, and EIA as required
  • Advocate on behalf of students with Employment and Income Assistance (EIA) and Training and Employment Services (TES)
  • Assist with EIA documentation, including rent forms, income declaration forms, bank statements, ID, and other required documentation
  • Assist students with accessing EIA benefits
  • Provide confirmation of approval and enrollment to EIA and TES
  • Provide attendance, progress, and withdrawal as required – including exception reporting
  • Manage Grade 9 and under and Grade 10 and over stream education supports on behalf of EIA and TES
  • Collaborate with TES to confirm who is eligible to receive education supports
  • Work with the CAHRD finance department to issue monthly funds; funds include: miscellaneous funds, transportation funds, and/or childcare funds
  • Work with students through challenging situations, such as: EIA file on hold and/or file closure
  • Create requested documents for students required by EIA or TES
  • Track monthly attendance and progress, monitor, and report as needed
  • Maintain record systems, including File Maker and record management systems
  • Record student data, and outcomes – further training/education, employment, self-employment, or self-sufficiency into SPRS
  • Manage Winnipeg Transit Peggo and Ufare systems – loading Peggo cards monthly, updating Ufare to track student cards and student numbers for Winnipeg Transit
  • Order Peggo cards and keep track of cash flow for students that purchase Peggo cards

Requirements

  • Post-Secondary Education, and/or a combination of relevant experience directly related to the duties and responsibilities specified

Knowledge, Skills, and Abilities

  • Excellent communication skills (oral, written, listening)
  • Set priorities, organize, and discern information from various documents
  • Ability to compose and edit written materials
  • Experience working in a client-focused environment
  • Detail-oriented; be able to do various follow-ups
  • Information Management: demonstrates intermediate ability to access and organize information in accordance with procedures
  • Be able to identify potential problems and seek quick, effective solutions; resolves routine administrative issues
  • Proficient with Microsoft Office Applications like Outlook, Word, Excel, database systems, and internet use

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