Help Desk Specialist

1 week ago


Canada Zortech Solutions Full time

At Zortech Solutions, we are seeking a skilled Help Desk Specialist to join our team in either Montreal or Calgary. This is a unique opportunity to work in a fast-paced environment where you will be responsible for providing top-notch customer support to clients.

This role involves handling calls and emails from customers, resolving technical issues at the T1 level, and occasionally requiring more advanced troubleshooting skills up to T2. The ideal candidate will have excellent communication skills, both written and verbal, as well as strong analytical and problem-solving abilities.

We are looking for someone who can effectively communicate with clients in English, with French being a plus. Our ideal candidate has experience working in a help desk environment, preferably in a similar field such as retail or customer service.

The salary for this position is estimated to be around $70,000 per year, taking into account the location and the level of experience required. If you have a passion for delivering exceptional customer experiences and possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.

In addition to a competitive salary, we offer a range of benefits, including medical and dental insurance, paid time off, and opportunities for professional growth and development. We are an equal opportunities employer and welcome applications from candidates with diverse backgrounds and experiences.



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