Metals Desk Operations Specialist

1 day ago


Canada Intelliswift Software Full time

Job Title: Metals Desk Operations Specialist

Location: Toronto, ON

Salary: CA$34.48/Hour

About the Job:

We are seeking a highly organized and detail-oriented Metals Desk Operations Specialist to join our team in Toronto. As a key member of our physical metals operation team, you will work closely with global trading and sales desks to provide support for both base metals and precious metals business.

Your Key Responsibilities:

  1. Organize and maintain accurate records to ensure smooth settlement of metals transactions.
  2. Research and resolve discrepancies or escalate to manager as required.
  3. Prepare and dispatch monthly invoices to clients within the required timeline.
  4. Maintain proper documentation for trades and transfer requests.
  5. Ensure financial systems and inventory systems are updated properly.
  6. Verify shipping documentation and invoices for accuracy.
  7. Build effective relationships with internal and external stakeholders.
  8. Work independently on complex tasks, including unique situations.
  9. Collaborate with partners across the businesses.

Required Skills and Qualifications:

  • 3-5 years of relevant experience in billing process, invoicing, and high-level communication.
  • Previous logistics experience.
  • Familiarity with standard desktop applications (e.g., Excel) and department systems.
  • Post-secondary degree in a related field or equivalent combination of education and experience.

Soft Skills:

  • Strong attention to detail.
  • Ability to be organized in a fast-paced environment.
  • Demonstrated customer service excellence.
  • Verbal and written communication skills.
  • Collaboration and team skills.
  • Analytical and problem-solving skills.
  • Data-driven decision making.

Nice to Haves:

  • Previous banking experience.
  • Understanding of business unit's risk and regulatory requirements.


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