Customer Success Advocate

1 month ago

Toronto, Ontario, Canada Goosechase Full time
About Goosechase

We're a SaaS platform that empowers creators to engage, activate, and educate their communities through delightful interactive experiences. Our mission is to make the world more fun, playful, and human.

Job Description

We're seeking a Customer Success Specialist to join our team. As a key member of our organization, you'll be responsible for providing a customer experience that delights our customers and their users. Your primary goal will be to drive customer satisfaction and make Goosechase an amazing product.

Key Responsibilities
  • Develop and maintain strong relationships with our customers to ensure their success with our platform.
  • Provide exceptional customer support through various communication channels, including email, phone, and chat.
  • Work closely with our Product team to identify and resolve customer issues and improve our platform.
  • Collaborate with our wider organization to drive customer satisfaction and retention.
  • Stay up-to-date with industry trends and best practices to continuously improve our customer experience.
Requirements
  • Recent career experience in a customer-facing role, preferably in a SaaS environment.
  • Excellent communication and interpersonal skills, with the ability to empathize with customers and provide tailored solutions.
  • Confidence in writing engaging emails, messages, and other forms of communication.
  • Ability to identify and handle sales leads effectively.
  • Technical skills, including experience with Intercom and Salesforce.
  • Location: Ontario, Canada (we cannot consider applications outside of this timezone).
What We Offer
  • A competitive salary range of $48,000-52,000 CAD.
  • A flexible and remote work environment, with a focus on work-life balance.
  • A profit-sharing scheme, with eligibility from day one.
  • A fund to purchase equipment and a monthly co-working office budget.
  • A personal and professional development budget to support your growth.
Our Culture

We're a collaborative and creative team that values work-life balance and flexibility. We're passionate about building lasting relationships and making a positive impact on our customers and the world.

If you're a motivated and customer-focused individual who is passionate about interactive experiences, we'd love to hear from you. Please submit your CV and a brief introduction, and we'll be in touch to discuss the next steps.

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