Customer Success Advocate
3 weeks ago
About TemboSocial:
TemboSocial is a leading employee engagement software company headquartered in Toronto's Junction neighbourhood. As a pioneer in Employee Recognition and Feedback, TemboSocial serves global brands like Royal Bank, BMW, TD Bank, and DTE Energy, reaching over 1,000,000 users daily.
About the Role:
At TemboSocial, we prioritize customer satisfaction. As a key member of our team, you will be the primary point of contact for customers, ensuring seamless support and exceptional experiences. Your passion for helping customers will drive your success in this role.
Responsibilities:
Customer Success
- First Line of Support - Receive and respond to customer inquiries, collaborating with the team to provide timely and effective solutions.
- Resources and Training - Develop and maintain resources to support customers, ensuring they get the most out of TemboSocial's solutions.
Customer Marketing Support
- Blogs and Social - Maintain our online presence through engaging content on our blog and social channels, leveraging Hubspot to enhance our reach.
- Software Releases - Create marketing materials and emails to inform customers about product updates and new features.
- Help Content - Ensure our online Help documentation is accurate and easy to understand, creating video content to supplement our resources.
Customer Onboarding
- New Customers - Support the onboarding process for new customers, ensuring they are properly configured and trained on our solutions.
Qualifications:
- Experience in a software company, preferably in customer success or account management.
- Exceptional client-facing skills, including relationship management and verbal communication.
- Innovative problem-solving skills and a passion for working in an entrepreneurial environment.
- Experience with HubSpot and video editing tools is a plus.
Education:
- University or College degree.
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