Infrastructure Operations Specialist
7 days ago
Planview is a global leader in work and resource management, helping organizations accelerate their goals and achieve success. Our mission is to build the future of connected work, from ideas to impact.
We provide comprehensive solutions for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management, innovation management, and collaborative work and project management. Our connected platform supports the business and digital transformations of over 4,500 customers globally, including 59 of the Fortune 100.
At Planview, our people connections drive innovation and success. Our global team of 1400+ works remotely and across offices in Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We're proud of our world-class, connected culture built on shared values, supporting our teams to be successful from anywhere.
The OpportunityWe're seeking an Infrastructure Operations Engineer to join the AdaptiveWork team in Richmond Hill. As an Infrastructure Operations Engineer, you'll play a crucial role in ensuring the reliability, availability, and performance of our production systems. You'll collaborate closely with development, operations, and security teams to build and maintain scalable and resilient infrastructure that supports our applications, both in the cloud and in physical data centers.
Key Responsibilities- Ensure System Reliability: Maintain the uptime, performance, and security of production systems and services across both cloud and physical data center environments.
- Monitor & Automate: Develop and maintain monitoring, alerting, and logging solutions to detect issues before they impact customers.
- Automate Repetitive Tasks: Reduce operational overhead by automating repetitive tasks.
- Incident Management: Troubleshoot incidents, identify root causes, and implement fixes to restore service quickly.
- Lead Post-Mortem Analyses: Implement lessons learned from incidents.
- Data Center Operations: Oversee the operation and maintenance of hardware and infrastructure in data centers, ensuring high availability, resilience, and fast recovery from hardware failures.
- Capacity Planning: Collaborate with engineering teams to plan for infrastructure scaling in both cloud and data center environments, ensuring systems can handle growth and traffic spikes.
- Infrastructure as Code (IaC): Design, implement, and maintain IaC solutions using tools like Terraform, CloudFormation, or similar, for both cloud and data center environments.
- Collaboration: Work closely with development teams to define and document operational requirements, ensuring seamless integration of new services into production.
- Security & Compliance: Ensure infrastructure and applications comply with security best practices and are resilient against potential threats.
- Performance Optimization: Analyze system performance, identify bottlenecks, and work on solutions to optimize resource utilization and efficiency across cloud and data center environments.
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
- 5+ years of experience in a Site Reliability Engineer, Infrastructure Engineer, or similar role.
- Experience managing large-scale physical infrastructure in data centers, including server hardware, networking, storage arrays, and power management systems.
- Proficiency with orchestration tools such as Ansible, Chef, Puppet, or Salt Stack.
- Strong scripting skills in languages like Python, Bash, PHP, Perl, or PowerShell.
- Experience working in diverse environments (Windows, Linux, Unix).
- Hands-on experience with monitoring tools such as LogicMonitor, Prometheus, Grafana, Datadog, or similar.
- Strong understanding of networking protocols, DNS, load balancing, and security best practices.
- Experience in incident management, including root cause analysis and post-mortem reporting.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
At Planview, you'll join our global team and culture that reflects the vibrant communities in which our employees live and work. To support you at Planview, you will enjoy:
- Unplugged Days: 4 company-wide paid days off per year to recharge and relax.
- Generous PTO offerings (region dependent).
- Region-specific competitive benefit plans to support you at any life stage, including parental leave, retirement, medical plans, wellness support, and remote work support.
- Paid time to volunteer through Planview's Force for Good Week.
- Employee Referral bonus program.
- Weekly office lunches for hybrid team members and social events.
- Flexible work hours/environment.
Now is a great time to join our team. If you are looking for a place to grow your career, innovate with best-in-class solutions, and build the future of connected work, Planview is the right place for you.
Diversity, Equity and Inclusion at PlanviewAs part of our efforts to build a workforce with diverse talent, we encourage applications from Indigenous, Black, and other racialized communities, 2SLGBTQIA+ communities, people with neurodivergence, immigrants, people with disabilities, and other equity deserving groups. In addition to building a diverse workforce, we are committed to fostering an inclusive and accessible experience. Reasonable accommodations for the interview process can be requested by emailing
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