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Order Desk Coordinator

2 months ago

SaintLéonard, Quebec, Canada Thomson Tremblay inc. Full time
{"title":"Order Desk Clerk","description":"Job Title: Order Desk Clerk

We are seeking a detail-oriented and organized Order Desk Clerk to join our team at Thomson Tremblay inc.

Job Summary:

The Order Desk Clerk will be responsible for taking customer orders, invoicing orders shipped to customers, and managing specific customer needs in collaboration with the Customer Service Coordinator.

Key Responsibilities:

  • Take customer orders (by phone or fax)
  • Invoice orders shipped to customers
  • Manage specific customer needs in collaboration with the Customer Service Coordinator
  • Follow up to ensure orders are prepared and products are available for next day shipment
  • Contact customers to report order delays or other specific issues
  • Filing packing slips, order taking sheets and invoices
  • Make sure to file all customer information in their respective files
  • Clerical and administrative support
  • Archiving and organization of customer files
  • Reception of complaints and customer feedback to communicate it to the quality department

Requirements:

  • Bilingualism is required (French and English)
  • A good knowledge of Microsoft Office Suite
  • College diploma in Administration
  • Relevant experience of 2 to 3 years
  • Judgment, interpersonal skills, courtesy, diplomacy, sense of organization, patience, versatility

Working Conditions:

This is a full-time contract with the possibility of permanence and benefits. The working hours are from 8am to 5pm, Monday to Friday, with free parking on site.

What We Offer:

We offer a competitive salary between $21 and $24 depending on experience, as well as a dynamic and supportive work environment.

"}