Technical Support Specialist for Clinical Chemistry Portfolio

1 month ago

London, Ontario, Canada Roche Full time

Role Summary



We are seeking a highly skilled Technical Support and Service Representative to join our team at Roche. This role will provide expert technical support and service for our Clinical Chemistry Portfolio, ensuring seamless operations and exceptional customer experiences.



Key Responsibilities





  • Provide technical expertise and support for hardware and application issues, installations, de-installations, preventative maintenance, and emergency repairs for medical testing equipment.

  • Present Roche hardware, technical, and application solutions to customers, conduct pre-site inspections, instrument updates, modifications, and customer training.

  • Act as a senior expert for specific product lines, serving as a source for issue escalation and acting as a trusted advisor to customers, assisting sales with RFPs.

  • Lead complex projects from start to finish, completing administrative tasks and documentation in a timely manner.

  • Utilize technical documentation abilities to record customer interactions and visits, maintaining tools and trunk stock.

  • Collaborate with colleagues across functional units, actively participating in meetings and establishing key performance indicators.

  • Demonstrate expertise in regulated medical testing environments, ensuring compliance with Health Canada, and providing guidance for recalls.



Requirements





  • Post-secondary education in electronic technology, Biomedical Engineering, or a science-based field of study along with 3+ years of experience in a diagnostic laboratory environment.

  • Demonstrate Roche's mindset and behaviors with a strong customer and patient focus, simplify processes, and encourage experimentation and learning.

  • Exceptional communication skills, along with strong mechanical, technical, application abilities, and understanding of IT and networking.

  • Critical thinking and problem-solving abilities under pressure.

  • Maintain a consistent customer-centric mindset, manage complex projects effectively, and be familiar with the RFP process with a strong commercial focus.

  • Excel at organization, prioritization, and time management skills, with flexibility for frequent travel and availability for 24/7 standby rotation.

  • Proficiency in French language would be considered an asset.



About Roche



At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity.



We are an Equal Opportunity Employer and require all new employees who work in Canada to be fully vaccinated against COVID-19 on the date they take office, with exemptions available for certain medical reasons or other valid reasons protected by applicable human rights laws.

  • Highly Skilled Technical Support Specialist

    4 weeks ago

    London, Ontario, Canada Roche Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team in Ottawa. As a key member of our Clinical Chemistry Portfolio, you will provide exceptional customer-facing support and technical expertise to ensure seamless interactions with customers.About the RoleThis is a critical position that requires a strong understanding of...

  • Clinical Support Specialist

    4 weeks ago

    London, Ontario, Canada Shahzia Khan Medicine Professional Corporation Full time

    Join Shahzia Khan Medicine Professional Corporation as a Clinical Support Specialist and be part of a dynamic team that makes a difference in people's lives. In this role, you will provide administrative support to our medical professionals, ensuring the smooth operation of our clinics.We are looking for an organized and detail-oriented individual who can...

  • Clinical Support Specialist

    4 weeks ago

    London, Ontario, Canada VetStrategy Full time

    About the RoleWe are seeking a highly skilled Clinical Support Specialist to join our team at VetStrategy. As a key member of our support team, you will play a vital role in ensuring a seamless transition for clinics as they adopt our standard catalogue.Key ResponsibilitiesDevelop a comprehensive understanding of our standard VetStrategy catalogue from both...

  • Technical IT Support Specialist

    2 weeks ago

    London, Ontario, Canada Norfolk County Full time

    Job OverviewThe Corporation of Norfolk County is seeking a skilled Technical IT Support Specialist to join their team. This exciting opportunity offers the chance to work in a fast-paced environment, providing technical support and assistance to the community.Salary InformationThe successful candidate will receive a competitive hourly rate of $18.92 per...

  • Technical Support Specialist

    4 weeks ago

    London, Ontario, Canada ACORN Full time

    Job DescriptionThe Technical Support Specialist is a vital role within our organization, responsible for providing top-notch technical assistance to users experiencing difficulties with computer systems. As a key member of the ACORN team, you will work closely with colleagues to ensure seamless support and effective problem-solving.Key...

  • IT Support Specialist

    4 weeks ago

    London, Ontario, Canada Dillon Consulting Full time

    Job DescriptionDillon Consulting is seeking an IT Support Specialist to join our National Helpdesk team. In this role, you will provide technical support and expertise to resolve complex technical issues related to hardware, software, and network systems.Responsibilities:Provide timely and effective technical support to end-users via phone, email, and...

  • Technical Support Specialist

    4 weeks ago

    London, Ontario, Canada Davis Martindale Holdings Inc. Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Davis Martindale. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring they have the resources and tools needed to succeed.Key Responsibilities:Provide advanced technical support to employees,...

  • Technical Specialist

    1 month ago

    London, Ontario, Canada Randstad Canada Full time

    Job Summary Randstad Canada is seeking an experienced Technical Specialist to join our team. The successful candidate will be responsible for collecting, organizing, and storing parts data and artifacts in support of approved customer maintenance concepts. Key Responsibilities • Collect, organize, and store parts data and artifacts in support of approved...

  • IT Support Specialist

    4 weeks ago

    London, Ontario, Canada Davis Martindale Full time

    About the JobWe are seeking a highly motivated and skilled IT Support Specialist to join our team at Davis Martindale. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees, ensuring they have the necessary tools and resources to perform their jobs efficiently.

  • Clinical Nurse Specialist

    4 weeks ago

    London, Ontario, Canada Innomar Strategies Full time

    Job OverviewWe are seeking a highly skilled Clinical Nurse Specialist to join our team at Innomar Strategies. As a Clinical Nurse Specialist, you will play a critical role in providing expert care to patients receiving IV therapy.

  • Insurance Portfolio Coordinator

    4 weeks ago

    London, Ontario, Canada Hub Financial Inc. Full time

    Job Summary:We are seeking a highly motivated Insurance Portfolio Coordinator to join our team at HUB Financial Inc. in London. As an Insurance Portfolio Coordinator, you will play a critical role in supporting our advisors to foster client growth and retention.About the Role:Collaborate with our advisors to identify opportunities for client growth and...

  • Physiotherapy Support Specialist

    1 week ago

    London, Ontario, Canada DEV WELLNESS & REHAB CLINIC Full time

    At DEV WELLNESS & REHAB CLINIC, we are seeking a highly skilled Physiotherapy Support Specialist to join our team. This is a fantastic opportunity to work in a dynamic environment and make a real difference in the lives of our patients.About the RoleThe Physiotherapy Support Specialist will play a vital role in supporting our physiotherapists and...

  • Help Desk Technical Support Specialist

    2 weeks ago

    London, Ontario, Canada Davis Martindale Full time

    About the RoleThis exciting opportunity is now available for a highly skilled Help Desk Technical Support Specialist to join Davis Martindale.As a key member of our IT team, you will be responsible for providing top-notch technical support to our employees, ensuring seamless access to our computer networks and resolving issues efficiently.Job SummaryWe are...

  • Technical Support Specialist

    7 days ago

    London, Ontario, Canada LGG Industrial Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at LGG Industrial. As a key member of our operations team, you will be responsible for providing exceptional customer service, assembling products, and maintaining inventory in a fast-paced industrial environment.About the RoleThis is an exciting...

  • Technical Support Specialist

    4 weeks ago

    London, Ontario, Canada Davis Martindale Full time

    About Davis MartindaleWe are a leading organization dedicated to providing top-notch information technology services.Salary and BenefitsThe estimated salary for this position is $60,000 - $80,000 per year, depending on experience. Additionally, we offer a comprehensive benefits package, including health benefits, dental plan, disability benefits, health care...

  • Technical Installation Specialist

    2 weeks ago

    London, Ontario, Canada Best Buy Full time

    We are looking for a Technical Installation Specialist to join our team. As a Technical Installation Specialist, you will provide delivery, installation and repair of the latest technology in customers' homes.About the JobProvide delivery, installation and repair of the latest technology in customers' homesHelp customers determine their technology needs and...

  • Senior Validation Specialist

    2 weeks ago

    London, Ontario, Canada Inc. (Vti) Full time

    At Vti Inc., we're dedicated to supporting our clients in the life sciences sector. With a strong focus on quality and innovation, we offer an exciting opportunity for a Senior Validation Specialist to join our team.About the RoleThis 3+ month contract position will be based in London, Ontario, Canada, starting in January 2025. As a Senior Validation...

  • Technical Mobility Specialist

    4 weeks ago

    London, Ontario, Canada Motion Full time

    At Motion, a leading Canadian-owned and operated full-service mobility and accessibility solutions provider, we're seeking a skilled Technical Mobility Specialist to join our team in London. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and has experience in troubleshooting and repairing...

  • Food Innovation Specialist

    6 days ago

    London, Ontario, Canada Solina Canada Full time

    About the RoleWe are seeking a skilled Food Innovation Specialist to join our team at Solina Canada. As a key member of our research and development department, you will play a crucial role in conceptualizing, developing, and fine-tuning new food products and processes.ResponsibilitiesConduct studies and trials for the development of industrial innovations...

  • Technical Support Specialist

    2 weeks ago

    London, Ontario, Canada TD Bank Full time

    About TD BankTD Bank is one of the world's leading global financial institutions, with a strong presence in Canada, the United States, and around the globe. With over 27 million households and businesses relying on us for their banking needs, we strive to deliver exceptional customer experiences every day.Compensation PackageWe offer a competitive...