Technical Support Specialist
1 month ago
The Technical Support Specialist is a vital role within our organization, responsible for providing top-notch technical assistance to users experiencing difficulties with computer systems. As a key member of the ACORN team, you will work closely with colleagues to ensure seamless support and effective problem-solving.
Key Responsibilities:
- Respond to user inquiries and resolve technical issues in a timely and professional manner.
- Consult technical documentation and resources to identify solutions and implement fixes.
- Provide training and guidance to users on software applications and system usage.
- Maintain accurate records of problems and solutions for future reference.
- Collaborate with other teams to design and improve software applications and IT infrastructure.
- Supervise junior technical support staff and provide mentorship and guidance as needed.
- Ensure business systems, network, and internet services are functioning optimally and troubleshoot any issues that arise.
- Set up and configure equipment for employee use, including installation of operating systems and software.
- Perform backup and recovery operations for web servers.
Requirements
To be successful in this role, you will require:
- A strong understanding of computer systems and technical troubleshooting techniques.
- Excellent communication and interpersonal skills to effectively interact with users and colleagues.
- Ability to work in a fast-paced environment with tight deadlines and high levels of pressure.
- Attention to detail and organizational skills to manage multiple tasks and priorities.
- Capacity to multitask and prioritize tasks effectively.
Salary and Benefits
We offer a competitive salary range of $45,000 - $60,000 per annum, depending on experience. Additional benefits include opportunities for professional development, flexible working arrangements, and a comprehensive health and wellness program.
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