Customer Service Coordinator

1 day ago


Bedford, Quebec, Canada May hair Full time
Job Title: Customer Service Coordinator

About May Hair:
We are a reputable beauty salon looking for a dedicated and detail-oriented customer service coordinator to join our team. As a key member of our front desk staff, you will be responsible for ensuring that every guest has an exceptional experience at our salon.

Salary Information:
The estimated annual salary for this position is $40,000 - $50,000 depending on experience.

Job Description:
This role involves providing top-notch customer service, answering phone calls, responding to emails, and maintaining accurate records of appointments, transactions, and client information. You will also be responsible for processing payments, handling client inquiries, and performing administrative tasks as needed.

Key Responsibilities:
  • Greet guests warmly and provide exceptional customer service.
  • Answer phone calls, respond to emails, and address client inquiries in a timely manner.
  • Maintain accurate records of appointments, transactions, and client information.
  • Process payments, handle client complaints, and resolve issues efficiently.
  • Perform administrative tasks such as data entry, filing, and document organization.


Requirements:
To succeed in this role, you should possess excellent communication and interpersonal skills, be highly organized and detail-oriented, and have the ability to work effectively in a fast-paced environment. You should also be proficient in basic computer software and have previous experience in customer-facing roles.

Benefits:
As a valued member of our team, you will enjoy a competitive salary, comprehensive training, and opportunities for career growth and development. We offer a supportive work environment, flexible scheduling, and a chance to work with a dynamic and creative team.

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