Customer Service Ambassador
4 weeks ago
Company Overview: Fraserway RV is a leading provider of recreational vehicles, offering sales, service, and rental options across Canada.
Salary: The hourly rate for this position is $17 per hour.
Job Description:
About the Role:
The Customer Service Representative (CSR) plays a vital role in ensuring our customers' vacation dreams are realized. This involves interacting with customers at the beginning and conclusion of their vacation, providing expert information on our rentals and local tourist attractions, and exceeding customer expectations.
Responsibilities:
- Meet and greet customers
- Provide fast and efficient service with departures and returns
- Conduct quality checks for departing and returning RVs
- Demonstrate features of the RV rental fleet
- Solve customer concerns and/or issues in a friendly manner
- Perform basic administrative duties, process financial transactions, and generate reports
- Other duties as assigned by manager
Requirements:
- Fluency in German or Dutch is an asset
- Maintain a high level of integrity and contribute positively to the work environment
- Be reliable, punctual, and hard-working
- Possess excellent customer service and communication skills
- Hold a friendly outgoing personality and enjoy working with international clientele
- Thrives in fast-paced environments and meets tight deadlines
- Cares about people and desires to be part of a team that prioritizes customer satisfaction
- Must provide references and undergo a criminal clearance report during the hiring process
Benefits:
- Opportunities for career growth and development
- Corporate discounts on computers, flights, hotels, etc.
- Employee/Family Bursary Program
- A friendly and supportive work environment and ambitious team
- Discounts on RV purchases, rentals, and parts
- Company events focused around social action and team-building
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