Client Care Specialist

2 weeks ago

Kamloops, British Columbia, Canada Hub International Canada West ULC (Canada West) Full time

At HUB International Canada West ULC, we're seeking a highly skilled Client Care Representative to join our team. As a key member of our commercial auto team, you will be responsible for providing exceptional service to our fleet clients, ensuring their commercial auto needs are met with precision and care.

The Opportunity

We're looking for a bright, outgoing, and people-oriented individual who is passionate about delivering top-notch customer service. As a Client Care Representative, you will work closely with clients to understand their needs, provide tailored solutions, and build long-term relationships.

A Day in the Life

  • Service and maintain existing fleet accounts with accuracy and attention to detail.
  • Meet existing clients' needs by processing documentation, answering inquiries, and providing policy information.
  • Review and ensure the accuracy of policy documentation, ensuring seamless client experiences.
  • Communicate with clients regarding renewal information, policy changes, and other account-related matters.
  • Provide exceptional customer service, responding to client calls, emails, and requests in a timely and professional manner.
  • Update client information and policies as changes occur, ensuring data accuracy and consistency.
  • Collaborate with internal teams to resolve client issues and provide proactive solutions.

What We're Looking For

  • A self-motivated individual with a strong sense of urgency and a passion for delivering exceptional customer service.
  • Commercial Auto/Fleet experience, with a Level 2 insurance license preferred.
  • Proactive and a self-starter, with a keen attention to detail and strong analytical skills.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Intermediate proficiency in Microsoft Office, with experience in Excel, Word, and Outlook.

Why Join HUB?

  • Be part of a dynamic and growing organization that values education, continuous learning, and career development.
  • Enjoy a comprehensive benefits package, including extended health benefits, disability insurance, RRSP matching, and paid-time-off benefits.
  • Work in a fast-paced, client-focused environment that offers opportunities for growth and advancement.
  • Collaborate with a talented team of professionals who share your passion for delivering exceptional customer service.

Your Future with HUB

At HUB International Canada West ULC, we're committed to empowering our employees to learn, grow, and make a difference in their communities. As a Client Care Representative, you'll have the opportunity to develop your skills, build your career, and contribute to our mission of protecting and supporting the aspirations of individuals, families, and businesses.

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