Client Care Specialist

1 month ago

Kamloops, British Columbia, Canada 019986 Hub International Canada West ULC (Canada West) Full time

At HUB International Canada West ULC, we're proud to be a leading insurance brokerage, advising businesses and individuals on how to achieve their goals. As a Client Care Specialist, you'll be part of a team that brings clarity to a changing world with tailored solutions and unrelenting advocacy.

The Opportunity

We're seeking a bright, outgoing, and people-oriented individual to provide exceptional service to fleet clients. As a Commercial Auto Associate, you'll apply your superior attention to detail and excellent client service skills while working closely with clients to meet their commercial auto needs. You'll help build and maintain long-term relationships with our clients by answering client inquiries and requests.

A Day in the Life

  • Service and maintain existing fleet accounts.
  • Meet existing clients' needs and process documentation (Certificates of Insurance, Cover Notes, Renewals, Proposals, Endorsements).
  • Review and ensure accuracy of policy documentation.
  • Contact clients for renewal information.
  • Take client calls and answer questions regarding coverages.
  • Update client information and policies as changes occur.
  • Answer account-related questions/requests from clients.
  • Provide policy and coverage information to clients upon request or inquiry.

What You'll Bring to Our Team

  • Self-motivated with a strong sense of urgency.
  • Motivated to help support a diverse team.
  • Commercial Auto/Fleet experience.
  • Level 2 insurance license is preferred.
  • Pro-active and a self-starter.
  • A keen attention to detail.
  • Strong customer service focus with the ability to deliver positive client experiences and meet their desired needs.
  • Demonstrated ability to communicate (written and verbal), present, and influence credibly and effectively at all levels of the organization.
  • Works well in a fast-paced, client-focused environment.
  • Motivated to contribute within a team environment.
  • Intermediate proficiency in Microsoft Word, Excel, and Outlook.

Salary Expectations

The compensation for this position is a variable compensation structure, including a base salary plus commission. The expected base salary for this position is $45,000.00 to $55,000.00, plus commissions will be paid based on successful sales performance. The total compensation will be impacted by factors such as the successful candidate's skills, experience, and working location, as well as the specific position's business line, scope, and level.

Why Choose HUB?

  • We value education and continuous learning, and we'll assist you along your career development path.
  • We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations, or programs.
  • We're a company where your contributions will make a difference.

Your Future with HUB

Choose a career with HUB International Canada West ULC and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB, you'll become part of a rapidly growing company that offers significant opportunity for advancement.

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