Customer Service Manager
2 days ago
Zurn Elkay Water Solutions Corporation is a dynamic and values-driven company that prioritizes doing the right things. As a fast-growing, publicly traded company (NYSE: ZWS), we have an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
We were named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace. At Zurn Elkay Water Solutions Corporation, we recognize that our people are at the center of what makes us successful. They drive our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions.
Key Responsibilities- Manage a team of 3 Supervisors, 10 CERs, and 500+ distributors.
- Implement and execute strategic initiatives to support process improvement.
- Create, track KPIs for department workload for monthly analytics and accountability.
- Generate regular reports on customer service performance and present findings and recommendations to senior management.
- Collaborate with internal departments (Finance, Operations, Planning, Sales, IT) to smooth order process and increase customer satisfaction.
- Communicate product launches and process updates to team and customers.
- Collaborate on improvement to quoting and ordering software.
- Create a program for employee development and establish a funnel for attrition.
- Maintain accurate records of customer interactions, transactions, comments, and complaints in the ERP/CRM system.
- Proven experience in a customer service management role, preferably in a B2B manufacturing or construction industry.
- Exceptional leadership and team management skills.
- Strong communication and interpersonal skills.
- Problem-solving abilities and a customer-focused mindset.
- Proficiency in ERP (JDE/Oracle), CRM software, and Microsoft Office Suite.
- Analytical skills to interpret data and make informed decisions.
- Excellent organizational and time-management skills.
- Competitive Salary
- Medical, Dental, Vision, LTD, AD&D, and Life Insurance
- Competitive vacation policy
- 12 Paid Holidays
- Annual Bonus Eligibility
- Educational Reimbursement
- DCPP with eligible matching
Zurn Elkay is an equal opportunity employer who provides an inclusive and diverse work environment. We are committed to providing reasonable accommodations for applicants upon request at any stage of the recruitment process.
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