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Customer Service Coordinator

2 months ago


Burlington, Ontario, Canada AppleOne Full time

**Job Summary**

At AppleOne, we are seeking a highly skilled and customer-focused Customer Service Administrator to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

**Key Responsibilities:**

  • Provide friendly, courteous, and professional customer service to clients, responding to their inquiries and resolving issues in a timely and efficient manner.
  • Manage and maintain accurate records, including paperwork, filing, and data entry, to ensure seamless operations.
  • Utilize computer software, including Word, Excel, and Outlook, to create and manage documents, spreadsheets, and emails.
  • Answer phones and take messages, ensuring prompt communication with clients and colleagues.
  • Manage visitor and contractor sign-in books, maintaining a secure and organized environment.
  • Create and manage mail shipments, ensuring timely and accurate delivery.
  • Develop and maintain Word and Excel documents, presenting information in a clear and concise manner.
  • Work effectively in a fast-paced environment, adapting to changing priorities and deadlines.

**Requirements:**

  • Flexible schedule to meet the needs of our clients and team.
  • Excellent communication and interpersonal skills, with the ability to present information effectively.
  • Proficiency in computer software, including Excel, Word, and Outlook.
  • Ability to work independently and as part of a small team, with a focus on collaboration and mutual support.
  • SAP/ERP experience is an asset, but not required.

**What We Offer:**

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, reflecting our commitment to our employees' well-being.
  • The chance to work with a talented and dedicated team, making a real difference in the lives of our clients.