Customer Service Representative

2 months ago

Burlington, Ontario, Canada Ryder System, Inc. Full time

About Ryder System, Inc.

Ryder System, Inc. is a leading provider of integrated transportation, logistics, and supply chain management solutions. With a history spanning almost 100 years, the company has established itself as a trusted partner for businesses around the world.

About the Job

The Customer Service Coordinator will play a crucial role in supporting the shop management process at Ryder System, Inc. Key responsibilities include:

  • Timely customer communications and scheduling
  • Issuing and receiving purchase orders
  • Inventory ordering and stocking
  • Repair follow-up and maintenance file management

Key Responsibilities

The ideal candidate will possess excellent communication and organizational skills, with the ability to multitask and work effectively in a fast-paced environment. Key responsibilities include:

  • Improving the quality and consistency of customer communications
  • Performing customer relationship activities, including issue resolution and customer satisfaction
  • Executing customer communication protocols related to PM scheduling and follow-up, breakdowns, and vehicle status updates
  • Driving improvement of Customer Satisfaction (CSI) scores
  • Enhancing branch productivity through effective work scheduling and planning
  • Creating repair order tasks and updating work planning sheets
  • Reviewing maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
  • Coordinating with rental counters to identify repair requirements, available substitute units, and vehicle wash requirements
  • Coordinating outside repairs with vendors and customers
  • Providing a resource that allows the management team to effectively manage shop operations
  • Contributing to cost containment through effective inventory planning and warranty
  • Executing parts inventory management processes, including conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders, and coordinating parts pick-up and delivery
  • Making recommendations on min-max levels to the inventory planning team
  • Managing parts obsolescence
  • Shipping warranty and return parts
  • Organizing and ensuring cleanliness in the parts room
  • Effectively handling all incoming shop calls
  • Clerical duties within the shop operations, including vehicle maintenance files
  • Processing all Account Payable
  • Creating repair orders for technicians
  • Contributing to cost containment through effective inventory planning and warranty
  • Enhancing branch productivity through effective work scheduling and planning
  • Performing other duties as assigned

Requirements

The ideal candidate will possess:

  • A diploma or GED
  • One year or more of customer service or comparable experience with issue resolution experience
  • Detail-oriented with excellent follow-up practices
  • Strong verbal and written communication skills
  • Effective phone skills
  • Ability to multitask, highly organized, with excellent time management skills
  • Flexibility to operate and self-driven to excel in a fast-paced environment
  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
  • Ability to work independently and as a member of a team
  • Experience using Microsoft Word and Excel, intermediate preferred

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