Global Technical Solutions Specialist

3 weeks ago


Toronto, Ontario, Canada Zendesk Full time

Job Description

The Senior Solutions Consultant will drive our sales cycle by being both sales-focused and technically savvy. This role requires demonstrated success in selling to Enterprise and/or Mid Market executives, convincing C-level and director level executives of the technical merits and business value of our software solution. The SC will work alongside Sales, Marketing, and Product Managers to be the technical bridge between our sales Account Executives and their prospects.

Responsibilities

  • Map RFI/RFP requirements to our software solutions.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Scope, manage and execute customer pilots and Proofs of Concept.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Solve business requirements with technical solutions.
  • Scope solutions using our existing solution and influence new product development.
  • Develop interpersonal relationships.
  • Bachelor's degree or equivalent experience is a must; graduate degree is a plus.
  • Travel willingness is a must.

Preferred Qualifications

  • Contact Center Experience
  • Specific vertical industry expertise (e.g. Retail, Financial Services)
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, workforce engagement management
  • Experience developing or selling Artificial Intelligence solutions

We power billions of conversations with brands you know and love. At Zendesk, we believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn while also giving our people the flexibility to work remotely for part of the week.

This role may be eligible for a base salary of $138,000.00-$206,000.00 with a pay mix of 80/20 (base/commission). Bonus, benefits, or related incentives may also be offered.



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