Technical Support Specialist

2 days ago

Toronto, Ontario, Canada Johnson Controls Full time
Job Description

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. As a Technical Support Specialist, you will play a key role in delivering exceptional customer experiences and ensuring the seamless operation of our products.

Key Responsibilities
  • Provide technical support for Qolsys, DSC, Sur-Gard, and C24 products
  • Respond to customer calls in a professional and efficient manner
  • Resolve issues within SLA times and provide feedback to customers and colleagues
Requirements
  • Fluent in French/Spanish
  • Strong technical background or associate degree
  • Experience in dealing with hardware and software issues
Preferred Qualifications
  • Previous experience in technical support or fault-finding
  • Understanding of electronic security products and electrical concepts
About Johnson Controls

We value our employees as dedicated, skilled, and passionate individuals who contribute to our success and growth. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development.

We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement.

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