Technical Support Specialist

3 weeks ago

Toronto, Ontario, Canada Global Wireless Solutions Inc. Full time

At Global Wireless Solutions Inc., we are looking for a skilled and detail-oriented Technical Support Agent to join our team. As a Technical Support Agent, you will be the first point of contact for our customers and will be responsible for providing technical support and assistance to our clients.

Key Responsibilities:

  • Providing technical support and assistance to customers via phone, email, and in-person
  • Resolving technical issues and troubleshooting problems
  • Providing training and guidance to customers on how to use our products and services
  • Collecting and maintaining a problems and solutions log for use by other technical support analysts
  • Working under pressure to meet tight deadlines and resolve issues efficiently

Requirements:

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
  • Previous experience in a technical support role is an asset
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Ability to multitask and prioritize tasks effectively

Working Conditions:

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail

Personal Suitability:

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

How to Apply:

  • Please submit your resume and cover letter to [insert contact information]
  • We thank all applicants for their interest; however, only those selected for an interview will be contacted

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